In certain situations, StagWears may need to cancel an order. This could happen if the material you order is in shortage or artwork you submitted is too complex for our production process, if we're unable to reach you about your order, or if there's a discrepancy between your billing and shipping addresses. We also reserve the right to cancel orders if the artwork contains too many colors or gradients that can't be achieved through embroidery but could be done with sublimation printing. While we love embroidery, we want to make sure your product comes out looking its best.