FAQs - Frequently Asked Questions | Custom Varsity Letterman Jackets

Common Questions

What currency do you use?

All the products sold on our site are US Dollars (USD). Depending on the currency exchange rate between your country and the US, the charged amount on your statement may appear higher or lower than what was listed on the site.

How are the jackets shipped?

We ship jackets using FedEx's standard envelop package. We also provide FedEx Box packaging at an additional cost.

What is the 1/2 zipout lining option?

Choosing the 1/2 zipout lining option makes it easy to add your own embroidery and patches without any unsightly threads showing. It will allow you to gain access to the interior of the jacket so patches can be added without ruining the interior lining. Please note this option does NOT make the lining removable.

Can StagWears cancel my order?

In certain situations, StagWears may need to cancel an order. This could happen if the material you order is in shortage or artwork you submitted is too complex for our production process, if we're unable to reach you about your order, or if there's a discrepancy between your billing and shipping addresses. We also reserve the right to cancel orders if the artwork contains too many colors or gradients that can't be achieved through embroidery but could be done with sublimation printing. While we love embroidery, we want to make sure your product comes out looking its best.

How much time do you usually take to complete my order?

Your order shall take approximately three weeks of time to process and reach you after the order and deposit has been made. In case you have special turnaround time or order requests, feel free to reach us and we will always be glad to help you!

Can I buy an individual jacket from Stagwears?

Of course, you can! You can select from a wide range of ready designs from our collection. You can select the one you like and customize them too!

Is there a minimum number of jacket that can be ordered?

No, there isn't! We don't believe in minimum limits. You can order for a single jacket if you desire!

How many letterings can my name have?

Your garment can have 12 alphabets in the name/nickname only. This is the best for supporting manufacturing and design criteria to design your jacket to the best! The characters can have upper case, lower case, numbers, symbols etc to make the design you want!

What are the office hours/working hours?

We are open from Monday to Friday, 8:30 a.m. to 5:30 p.m. PST. We stay closed during National Holidays as well as for a short-term time during Christmas/NewYear break. However, our customer support team is always active to provide assistance with any of your queries. You can email us at [email protected] or get in touch with us through our various social media pages.

What countries do you ship to?

We deliver to our customers across the world where ever our shipping partners are able to deliver to.

How can I make the payment?

We accept direct deposits, credit/debit cards, cheque, money orders and PayPal. For further queries, you can reach out to us at [email protected]

How do you ship orders of jackets?

We ship the orders to United States, Canada and Rest of the World through FedEx, DHL & Canada Post.

Can I track my order after it has been shipped?

Yes, once the order has been manifested and shipped we shall provide you with the details through an email and also update the order status on the website. You can track your order anytime through your unique tracking number!

Do you produce Senior Class Jackets only?

No, we make all kinds of custom jackets which suit perfectly for junior classes, senior classes, clubs, sports clubs, fraternities, Universities, colleges, businesses, dance studios, Corporate and even travel groups. All you have to do is select the piece you like and contact us. We are pleased to help you!

Single Jacket Orders

How long will Stagwears keep my jacket if I do not approve shipping?

Stagwears will hold your jacket for 10 days while awaiting your shipping approval. If no approval is received within this period, the jacket will be dispatched automatically. Please note that after shipment, we will not take responsibility for any issues or discrepancies.

Do you offer quantity discounts?

Yes! We offer discounts on bulk orders. Your queries can be submitted on the Get Bulk Prices Form on product details page. We shall get back to you with a time and cost estimate.

Garment Care information

We perform wash test on every garment before shipping them off from the warehouse. The care instructions on the yellow label on the insides of the garment need to be followed to take care of the garment. Product specific care instructions can be found on the product pages of the website.

How do I know what size to order?

Follow the size chart provided on the product detail page. For further assistance, reach out to our customer support team at [email protected]!

Bulk / Team Orders

How can I view your product range?

To view our product range for bulk order, we can connect through: Appointments: One of our team members shall visit your school/institute to present our range of garments. This appointment is free of any obligation fee or charge. This helps in face-to-face understanding from a Stagwears expert as well as up-close and personal evaluation of fabric. Samples: If we arenÕt able to arrange for an appointment, we shall provide samples of maximum two garments to you instead. Get the feel of the quality and discuss it with peers to get back to us! Skype: For any enquiry on the samples or bulk orders our team members can get in touch with you through Skype. Through a Skype appointment you can discuss about quality, quantity and price with an expert!

How much does an appointment cost?

All our appointments are free of charge.

Do I have to pay for the sample garments?

We only offer free samples on bulk orders that are fully paid upfront with minimum quantity of 50 jackets.

How to book an appointment?

To book an appointment with us, simply click on the Message Us button and we shall help you organize a meeting with the most suitable time.

Delivery

Will I have to pay import taxes,duties, or customs fees for my order?

We only cover duties and import taxes for Canadian orders. Customers outside of Canada will bear duty and taxes (if applicable) charged by their government by themselves. Unfortunately, we will not be able to offer refunds or returns for orders that are not delivered due to unpaid customs and/or import fees.

How long will my custom jacket take to deliver?

All custom-made or made-to-order jackets (without lettering/patches) take about 3-4 weeks to make. Plain jackets will be completed in 2 weeks with delivery for both types of jackets taking another 4-5 days. However, at times we may run out of stock for our jacket materials and there might be a delay of extra 2 days of which you shall be duly informed! Please keep patient so we provide the best possible custom-made jackets at the best prices.

Can I track my order after it has been shipped?

I received a faulty item, what do I do?

We aim to provide premium quality garments for a premium experience. We hand check every single garment before dispatching them. However, if there is still any fault, then please do connect as soon as possible with all the details. Provide for your name and phone number for our customer care team to assist your problem and resolve them in emergence!

Where the jackets are delivered from?

Based on the requirements of the customer and the availability of stocked jackets and materials, the jackets can be shipped directly from our factories in Pakistan.

How are the jackets shipped?

We ship jackets using FedEx's standard envelop package. We also provide FedEx Box packaging at an additional cost.

How much will I need to pay for customs and import fees?

In our experience, most of the countries we ship to do have some form of customs or import fees, between 15% - 20% which our customers are responsible for. We try to keep fees as low as possible by listing the value of the shipment as its manufacturing cost. However, In late 2021 most countries started requiring that the value for the shipment be equal to the purchase price paid by customers as listed on the bill of sale and/or receipt. Please check the laws of your country to determine exactly how much you will need to pay. Our shipping partners may also ask you to display the receipt for the order upon delivery to verify the correct amount was charged for customs and import taxes.

How long will Stagwears keep my jacket if I do not approve shipping?

What are the office hours/working hours?

What countries do you ship to?

We deliver to our customers across the world where ever our shipping partners are able to deliver to.

Are there any shipping charges?

Yes, shipping charges will be calculated on checkout page based on the shipping address provided.

I have received an incorrect item in my order.

If you have received an incorrect order in your mail then please connect to us on [email protected] within 28 days of receiving the order. However, we suggest crosschecking the order details in the invoice before doing so! Unfortunately, if we are notified after 28 days we might not be able to resolve the issue because of custom order specifications.

Payment

Do you accept credit card payments?

Yes, we do!

How can I make the payment?

On checkout you have to enter the credit card information or checkout via paypal.

When do I pay the remaining balance?

The remaining balance is required to be cleared before dispatching the garment. We will inform you approximately two weeks before the dispatch date to make for the remaining balance payment. No orders are dispatched until 100% payment is received.

Can production begin on my order before the payment?

No. A minimum of 50% advance is required to begin with the production of the garment. Customers choose to pay 100% in advance to even get the dispatch made without delays. When the full payment is received you are notified with details of the garment and its production process through email.

What currency do you use?

Return, Exchange & Cancellation

Can repairs be made on the garment?

In the rare event of a mistake in the order we will provide for assistance free of charge and help with the repairs free of cost. However, if after assessment the mistake is deemed to be of customer, then repairing shall depend on the type of damage with additional charges being applied. We do not repair/replace any claims made in respect to garments not followed with the care instructions. All the repairs accepted to be made shall be provided for in due time the details of which shall be provided in the email. Any mistake as such should be reported within 28 days of receiving the order.

What do I do when there is a problem with my order?

Do you offer returns and exchange?

We do not take returns or exchange any made-to-order garments. Refunds are not provided for change of mind or incorrect size. The website offers all the details to check the colors and a comprehensive size chart along with sizing samples to choose the garments wisely. Refunds are processed only if there are manufacturing faults which is assessed by our team and cannot be rectified.

Jacket Customizations

How long will my custom jacket take to deliver?

What is the 1/2 zipout lining option?

Why Choose Custom Varsity Jacket?

Custom varsity jacket are a unique and personalized way to express your team spirit and school pride. With a custom jacket, you can choose the design, material, and features that fit your style and needs. Our jackets are made with high-quality materials and are designed to last, making them a great investment for anyone who wants to showcase their commitment to their team and community. Whether you’re looking for a gift, a fashion statement, or a way to express your pride, a custom varsity jacket is the perfect choice.

How much time do you usually take to complete my order?

Can I buy an individual jacket from Stagwears?

Of course, you can! You can select from a wide range of ready designs from our collection. You can select the one you like and customize them too!

How many letterings can my name have?

Do you produce Senior Class Jackets only?

How do I know what size to order?

Follow the size chart provided on the product detail page. For further assistance, reach out to our customer support team at [email protected]!